{"id":4288,"date":"2019-09-30T11:19:30","date_gmt":"2019-09-30T08:19:30","guid":{"rendered":"http:\/\/www.binted.com.tr\/?page_id=4288"},"modified":"2020-03-30T13:23:48","modified_gmt":"2020-03-30T10:23:48","slug":"musteri-iliskileri-politikamiz","status":"publish","type":"page","link":"https:\/\/www.binted.com.tr\/?page_id=4288","title":{"rendered":"M\u00fc\u015fteri \u0130li\u015fkileri Politikam\u0131z"},"content":{"rendered":"<p><strong>B\u0130NTED, <\/strong><\/p>\n<p>T\u00fcm i\u00e7 ve d\u0131\u015f m\u00fc\u015fterilerinin \u015eikayet, \u00f6neri ve memnuniyetsizliklerini kolayca iletebildi\u011fi, bunlar\u0131n objektif, adil, dikkatli ve gizlilikle ele al\u0131nd\u0131\u011f\u0131, yasal \u015fartlara ve \u015firket politikas\u0131na ayk\u0131r\u0131 olmayacak \u015fekilde de\u011ferlendirdi\u011fi, ayn\u0131 memnuniyetsizli\u011fin tekrar olu\u015fmamas\u0131 i\u00e7in gerekli iyile\u015ftirme ve kontrollerin s\u00fcrekli yap\u0131ld\u0131\u011f\u0131, m\u00fc\u015fteri ile olan ili\u015fkilerinde \u015feffafl\u0131\u011f\u0131 esas alm\u0131\u015f, b\u00fct\u00fcn m\u00fc\u015fteri memnuniyetsizliklerinin \u00e7\u00f6z\u00fclmesini ana ilke olarak kabul etmi\u015f, m\u00fc\u015fteri odakl\u0131 bir yakla\u015f\u0131m\u0131 takip etmektedir.<\/p>\n<p><strong>\u015eikayet Y\u00f6netimi<\/strong><\/p>\n<p>10002 &#8211; M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi, kurulu\u015flar\u0131n m\u00fc\u015fteri \u015fikayetlerini nas\u0131l ele alabileceklerini tan\u0131mlamalar\u0131na, y\u00f6netmelerine ve anlamalar\u0131na yard\u0131mc\u0131 olmaktad\u0131r. B\u0130NTED bu tescil sertifikas\u0131na sahiptir.<\/p>\n<p>B\u0130NTED 10002 &#8211; M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi sertifikas\u0131, hizmetler s\u00fcre\u00e7lerinde, m\u00fc\u015fteri memnuniyeti ve \u015fikayet y\u00f6netimi uygulamalar\u0131n\u0131 kapsamaktad\u0131r.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u0130NTED, T\u00fcm i\u00e7 ve d\u0131\u015f m\u00fc\u015fterilerinin \u015eikayet, \u00f6neri ve memnuniyetsizliklerini kolayca iletebildi\u011fi, bunlar\u0131n objektif, adil, dikkatli ve gizlilikle ele al\u0131nd\u0131\u011f\u0131, yasal \u015fartlara ve \u015firket politikas\u0131na ayk\u0131r\u0131 olmayacak \u015fekilde de\u011ferlendirdi\u011fi, ayn\u0131 memnuniyetsizli\u011fin tekrar olu\u015fmamas\u0131 i\u00e7in gerekli iyile\u015ftirme ve kontrollerin s\u00fcrekli yap\u0131ld\u0131\u011f\u0131, m\u00fc\u015fteri ile olan ili\u015fkilerinde \u015feffafl\u0131\u011f\u0131 esas alm\u0131\u015f, b\u00fct\u00fcn m\u00fc\u015fteri memnuniyetsizliklerinin \u00e7\u00f6z\u00fclmesini ana ilke olarak kabul [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4254,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.binted.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/4288"}],"collection":[{"href":"https:\/\/www.binted.com.tr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.binted.com.tr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.binted.com.tr\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.binted.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4288"}],"version-history":[{"count":2,"href":"https:\/\/www.binted.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/4288\/revisions"}],"predecessor-version":[{"id":4728,"href":"https:\/\/www.binted.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/4288\/revisions\/4728"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.binted.com.tr\/index.php?rest_route=\/wp\/v2\/media\/4254"}],"wp:attachment":[{"href":"https:\/\/www.binted.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}